Warranty & Exchange Policy

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Warranty Duration

The product is covered by a two-year warranty from the purchase date, under the following conditions.

General Conditions

  • The warranty covers manufacturing defects only.
  • It does not cover damages caused by misuse.
  • Repair time is determined by our technician. We have the right to inspect and open the product.
  • Purchasing the product confirms your agreement to the terms stated on the invoice and warranty.
  • If a replacement is required and not available, the customer will be compensated with a similar product in value.
  • In case of misuse, return shipping and repair charges apply.
  • Labor charges due to misuse are covered up to SAR 300.

Warranty Voiding Conditions

  • Exposure to liquids, moisture, or oxidation signs.
  • Breakage, scratches, or bending caused by dropping or misuse.
  • Product opened by an unauthorized center or internal burn traces.
  • Tampering with or mismatch of the serial number with our records.
  • Missing original invoice with the serial number.
  • Excessive or unnatural usage of the product.
  • Use of low-quality or non-approved external accessories.
  • Lithium battery warranty is limited to 6 months from purchase date.

Return & Exchange within 7 Days

  • The product must be in its original, unused condition.
  • Product must be properly packaged with protection label intact.
  • SAR 70 will be deducted for shipping & return fees.
  • Free shipping offer will not apply in case of return.
  • The refund will be issued within 72 hours after inspecting the returned item.

Note: Please ensure the shipment is intact and unopened upon delivery. Signing the delivery receipt forfeits any future claim.

If the customer fails to receive the shipment within 3 business days, it will be automatically returned by the shipping company. A SAR 70 return fee will be charged, and the free shipping will be voided.

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