Warranty & Exchange Policy
Thank you for choosing us. We strive to earn your trust.
Warranty Duration
The product is covered by a two-year warranty from the purchase date, under the following conditions.
General Conditions
- The warranty covers manufacturing defects only.
- It does not cover damages caused by misuse.
- Repair time is determined by our technician. We have the right to inspect and open the product.
- Purchasing the product confirms your agreement to the terms stated on the invoice and warranty.
- If a replacement is required and not available, the customer will be compensated with a similar product in value.
- In case of misuse, return shipping and repair charges apply.
- Labor charges due to misuse are covered up to SAR 300.
Warranty Voiding Conditions
- Exposure to liquids, moisture, or oxidation signs.
- Breakage, scratches, or bending caused by dropping or misuse.
- Product opened by an unauthorized center or internal burn traces.
- Tampering with or mismatch of the serial number with our records.
- Missing original invoice with the serial number.
- Excessive or unnatural usage of the product.
- Use of low-quality or non-approved external accessories.
- Lithium battery warranty is limited to 6 months from purchase date.
Return & Exchange within 7 Days
- The product must be in its original, unused condition.
- Product must be properly packaged with protection label intact.
- SAR 70 will be deducted for shipping & return fees.
- Free shipping offer will not apply in case of return.
- The refund will be issued within 72 hours after inspecting the returned item.
Note: Please ensure the shipment is intact and unopened upon delivery. Signing the delivery receipt forfeits any future claim.
If the customer fails to receive the shipment within 3 business days, it will be automatically returned by the shipping company. A SAR 70 return fee will be charged, and the free shipping will be voided.